Privacy Policy

At Celeste, your privacy and personal data security are very important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase on our website.

1. Information We Collect

  • Personal Identification Information: such as your name, email address, phone number, billing and shipping address.
  • Account Credentials: when you create an account, we collect username, password, and other login details.
  • Payment Information: credit/debit card details or other payment method information required to process your orders (handled securely via trusted payment gateways).
  • Order History: details of your purchases, returns, and exchanges.
  • Website Usage Data: collected through cookies and tracking technologies, including pages visited, time spent, IP address, device information, and browser type.
  • Communication Information: any content you provide by contacting customer support, subscribing to newsletters, or participating in promotions.

2. How We Use Your Information

  • To process and fulfill your orders smoothly.
  • To communicate with you about your orders, account updates, and customer service.
  • To personalize your shopping experience and recommend relevant products.
  • To send marketing communications and promotional offers with your consent.
  • To improve our website, services, and customer support.
  • To comply with legal and regulatory requirements.
  • To detect, prevent, and address security issues or fraudulent transactions.

3. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

  • Trusted third-party service providers involved in order fulfillment, payment processing, shipping, and marketing — all bound by confidentiality obligations.
  • Law enforcement or government authorities when required by law or to protect our rights.
  • In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction but subject to privacy protections.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience, analyze site traffic, and personalize content. You can control cookie preferences via your browser settings, but disabling cookies may affect website functionality.

5. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes secure servers, encryption, and regular security audits.

6. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including:

  • Accessing the data we hold about you.
  • Requesting correction or deletion of your personal information.
  • Opting out of marketing communications.
  • Requesting restriction of processing or data portability.

To exercise these rights, please contact us at the details below.

7. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and enforce our agreements.

8. Children’s Privacy

Our website and services are not directed at children under 16 years old. We do not knowingly collect personal data from minors. If you become aware that a child has provided us with personal data, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of our site after changes implies your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us: